Frequently Asked Questions

Order handling takes 1–2 working days before dispatch. Standard transit is estimated at 10–14 working days (11–16 working days including handling). UPS, DHL and FedEx express transit is normally 5–8 working days (6–10 total). The separate DHL Express 3–4 working days option has an estimated total of 4–6 working days. Available services and final charges appear at checkout. Read the shipping policy.

Use the tracking link in your dispatch notification when available. If you cannot find it, email dashracegear@gmail.com with your order number and the email used at checkout. This FAQ cannot access your personal order or carrier tracking record.

Complete our Return Form with your order number and item details, or email dashracegear@gmail.com. We will reply with a prepaid label or another no-cost eligible return method and packing instructions. Arrange transport with us before paying for your own shipment.

Compare your measurements with the size chart for the exact product. Check chest, waist, hips, height and leg measurements where provided; do not choose by age or your usual clothing size alone. See our Racing Suit Size Guide. If you are between sizes, contact us with your measurements and product link before ordering.

Selected products offer personalization. Check the options on the product page and confirm spelling, number, flag and placement before checkout. Contact us first for requirements that are not listed. Any additional cost or production time must be agreed before the order is confirmed.

An F1-inspired design does not establish safety certification, fire resistance or approval for competitive use. Only rely on documented certification for the exact product. Check the requirements of your circuit or event before ordering.

Checkout displays the payment methods available for your destination and order. Review the currency and final total before payment. Do not email card numbers, passwords or security codes.

Contact dashracegear@gmail.com with your order number and a description of the issue. Photos can help if available. Keep the item and packaging while we assist with the appropriate remedy. You can also use the Return Form.

Our published EUR fees are Standard €35, UPS Express €42, DHL Express €45 and FedEx Express €48. The separate DHL Express 3–4 working days service is €45. Destination coverage, currency conversion and final charges are shown at checkout. View shipping details.

We ship to supported destinations shown at checkout. Carrier availability can depend on the delivery address, products and local coverage. Enter your full address and postcode to see the services available for your order.

Our estimates use working days and exclude weekends and public holidays affecting processing or delivery. Transit begins after dispatch. Customs checks, remote-area delivery, weather and carrier disruption can add time.

Express shipping changes the carrier transit service. It does not automatically shorten a separately agreed design, approval or production period. Contact us before ordering if you have a fixed event date.

Checkout identifies duties or taxes collected by the store. Customs or the carrier may request charges not collected at checkout, depending on the destination. We do not describe an order as duties-paid unless expressly stated. Read customs information.

Allow for carrier scans and local non-working days, then contact us if the tracking appears delayed. Include your order number and tracking details. We will help investigate; this FAQ cannot confirm a parcel's live location.

Check the tracking details, delivery address and any safe-place or household delivery information. Contact us with your order number and what you have checked so we can work with the carrier. Do not publish your address or order details in a public comment.

You may request an eligible return within 90 days after delivery under our voluntary return promise. Conditions and any applicable mandatory rights are explained in our Return and Refund Policy.

Eligible return transport is free, with no processing or restocking fee. We arrange a prepaid label or another no-cost method where a label is unavailable. Contact us before arranging your own paid shipment.

For a change-of-mind return, items should be unused and unwashed, with tags and supplied accessories where available. You may try clothing on to check fit. Items worn for an event, washed, altered after delivery or damaged through misuse may not qualify for the voluntary return promise. See the full policy for details.

Our published voluntary 90-day return promise also covers eligible personalized and made-to-measure racewear that meets the condition requirements. Please check names, flags, numbers and measurements before ordering. Read the full policy.

Use the Return Form and select an exchange, or email us with your order number and preferred size or product. We will confirm availability and disclose any price difference or additional outbound delivery charge before you agree.

We aim to issue approved voluntary-return refunds within 5 working days after receiving and assessing the return. Refunds normally go to the original payment method; bank or payment-provider posting times can be additional. Applicable mandatory deadlines take priority. Read refund terms.

Under our additional voluntary 90-day promise, outbound delivery charges are not normally refunded for change-of-mind returns. Statutory withdrawals and faulty or incorrect orders are handled according to applicable rights, as explained in the refund policy.

Our published return address is Dash Racegear Global, Hohenstaufenstraße 5, 74074 Heilbronn, Germany. Contact us first for your prepaid label or alternative no-cost transport and the correct packing instructions.

A reason is optional for a change-of-mind return. You can choose 'Prefer not to say' on our Return Form. For a faulty or incorrect item, describing the issue helps us assist you.

Check the refund notification and ask your payment provider about posting times. Email us with your order number and refund notification if you still need help. Do not send full card details.

Available adult and children's sizes are listed on each product page. Availability and measurements vary by product. Use the specific size chart rather than assuming that all products share the same fit.

Contact us before checkout with the product link and your measurements. We will confirm whether a custom fit is available, the measurements needed and any additional cost or production time before you agree.

Materials vary between products. Read the composition and technical details on the exact listing, including shell, lining and stretch panels where specified. Ask us if information is missing; do not assume that every suit uses the same fabric.

Follow the care label supplied with the exact product. Materials, prints, embroidery and protective equipment may need different care. If the label is unclear, contact us before washing, tumble drying or applying heat.

Lighting and screen settings can affect how colours appear. Product descriptions identify the available colour or design. Contact us if you need clarification about a particular detail before ordering.

Choose your product and available variant, check the size chart and personalization, add the item to your cart and review checkout. Confirm the delivery address, shipping method, currency and final total before payment.

Email dashracegear@gmail.com promptly with your order number and requested change. Changes may no longer be possible after dispatch or once agreed custom work has progressed. We will explain the options, including returns where applicable; a message does not automatically cancel an order.

Enter your code in the discount field at checkout and confirm that the reduction appears before paying. Expiry dates, eligible products, minimum purchase, customer eligibility and combination rules may apply. Contact us if an eligible code is rejected.

Check your spam or junk folder and the email address used at checkout. Contact us with the purchaser name and approximate order date if you cannot locate the confirmation. Do not place a duplicate order until you have checked whether the first payment succeeded.

Email us with the product type, quantities, size breakdown, delivery country, event date and any design requirements. We will confirm feasibility, pricing and timing before you commit.

Use the enquiry form on this page when available, or email dashracegear@gmail.com. Include your order number for order-specific questions or a product link for sizing and customization enquiries. Read our contact information.

FAQ search and quick questions display matching published answers immediately. Personal order status, changes, refunds and questions not covered here need a support-team reply by email. A 5–10 minute human response is not guaranteed.

We use the information you provide to handle your enquiry. Do not include card numbers, passwords or other sensitive payment information. See our Privacy Policy.

The 2027 collection is coming soon. A signup or preview does not reserve a product or create an order. Preorders are available only if a product explicitly offers confirmed preorder terms.