Refund policy

Dash Racegear Global
Last updated: 9 November 2026

90-day free returns

You may request a return within 90 days after delivery. Return shipping for eligible returns is free of charge. There is no return processing or restocking fee.

Return condition

For a change-of-mind return, items should be unused and unwashed, with original tags and supplied accessories where available. You may inspect and try on clothing to check fit as you would in a shop. Items worn for an event, washed, altered after delivery or damaged through misuse may not qualify for our additional voluntary return promise. These conditions do not restrict statutory rights, including remedies for faulty, incorrect or misdescribed goods.

How to start a return

1. Email dashracegear@gmail.com within 90 days of delivery. Include your order number, the item and your preferred resolution. A reason is helpful but is not required for a change-of-mind return.
2. We will provide a prepaid return label or arrange another return method at no cost to you, together with the correct return address and packing instructions.
3. Pack the item securely and keep proof of handover or postage. Please arrange return transport with us before paying for your own shipment.

A prepaid label is not available through every carrier or location; where necessary we will arrange an alternative no-cost method. Contact us if the proposed method is inaccessible to you. Our label process does not make prior authorisation a condition for exercising a statutory right of withdrawal.

Return address

Dash Racegear Global
Hohenstaufenstraße 5
74074 Heilbronn
Germany

Please contact us to arrange your prepaid label or alternative no-cost return transport. This process does not restrict any statutory right of withdrawal.

Personalized and made-to-measure items

Our voluntary 90-day return promise also covers personalized and made-to-measure racewear that meets the condition requirements above. Personalization does not remove your rights if an item is faulty, incorrect or not as described. Please check names, numbers, flags and measurements before placing an order.

Damaged, faulty or incorrect goods

Contact us promptly with your order number and details. Photographs can help us assess the issue but we will assist if you cannot provide them. We will arrange the appropriate repair, replacement or refund in line with your applicable rights, without charging you the necessary return cost. A 90-day return period does not limit longer statutory rights for defects.

Refund method and timing

Approved refunds are issued to the original payment method unless you expressly agree to a lawful alternative. We aim to issue a refund within 5 working days after receiving and assessing a voluntary return. Any shorter mandatory deadline takes priority; bank or payment-provider posting times may be additional. We do not require you to accept store credit instead of a refund you are entitled to receive.

For a qualifying statutory withdrawal, refunds are made without undue delay and within the applicable legal deadline. Where the law permits, reimbursement may be withheld until we receive the goods or evidence that they have been sent back, whichever occurs first. We do not charge a refund fee.

Original shipping charges

For a full-order statutory withdrawal, we refund the standard outbound delivery charge where required by law. The additional cost of an express or premium service need not be refunded unless required by law or agreed with us. Under our additional voluntary 90-day return promise, outbound shipping charges are not normally refunded for change-of-mind returns. Partial-return delivery refunds and faulty or incorrect orders are handled according to applicable rights.

Exchanges and missing refunds

To request another size or item, email us so we can confirm availability and arrange an exchange or return and new order. We will disclose any price difference or additional outbound delivery charge before you agree. If an expected refund has not appeared, contact your payment provider and dashracegear@gmail.com with the order number and refund notification.

EU/EEA and UK withdrawal rights

Where applicable, consumers have a statutory right to withdraw from eligible distance purchases within 14 days after delivery without giving a reason, in addition to our voluntary return promise. Notify us by a clear statement sent to dashracegear@gmail.com; using our form below is optional. Return the goods within 14 days after notifying us, unless a different collection arrangement is agreed. Our no-cost return arrangement applies.

Optional withdrawal form

To: Dash Racegear Global, Hohenstaufenstraße 5, 74074 Heilbronn, Germany; dashracegear@gmail.com
I/We hereby give notice that I/we withdraw from the contract for the following goods:
Order number:
Ordered on / received on:
Consumer name:
Consumer address:
Date:
Signature, only if submitted on paper:

Nothing in this policy limits mandatory consumer rights in your country of residence. Contact us if you need an accessible way to request a return.